Returns

Items can be returned or exchanged:

• Within two weeks (14 days) from the date of purchase.
• The item must be undamaged and in its original condition without any signs of being used outdoors or indoors.
• All labels, tags, boxes, and packaging must be preserved and not damaged.
• Jewelry that was used in photo/video shoots is considered used and cannot be exchanged or returned (even if it retains its original appearance).
• Gift cards cannot be exchanged or returned. If the value of selected items is less than the card's nominal value, the difference is not refunded but remains on the customer's balance.

Note: Responsibility for the returned item lies with the buyer until the item arrives at our warehouse.

Pack the item securely and carefully to avoid possible damage in transit.

If these rules are not followed, we will not be able to accept your item for exchange or return.

You can return or exchange items via postal service or courier. The cost of shipping the item is borne by the buyer.

Refunds are made in the same way as the payment was made.

Returns of items shipped outside Ukraine are not possible.